Return Policy

Return & Refund Policy (Tapstitch)

Because all products are fulfilled through our print-on-demand partner Tapstitch, returns and refunds follow their official policy:

1. Report Issues Quickly

Contact us at support@tapstitch.com within 7 days of delivery with:

Your order number

Photos of the issue (if relevant)

2. Processing

Requests are processed within 7 working days.

If approved, we will provide the correct return address and instructions.

Do not send items back without confirmation — unconfirmed returns may be rejected.

3. Condition of Returned Items

Must be unused, unworn, and unwashed.

Worn, stained, damaged, or altered items are not accepted.

Return shipping costs are the customer’s responsibility.

4. Refunds

Approved refunds are returned to the original payment method in the same currency used to pay.

5. Items That Cannot Be Returned

Hygiene-sensitive items (tights, underwear, pajamas, swimsuits, socks, masks)

Sample items

Deliberately damaged items

Items returned more than 7 days after delivery

Items printed correctly that the customer simply no longer wants

6. Order Cancellations & Shipping Delays

Orders can only be canceled while in “In Review” status.

Refunds for delayed shipping may apply in limited cases (small-volume orders: up to 10% of original price; bulk orders: up to 10% of original price), unless delays are caused by the customer.

Contact

For any issues, reach out to us at support@tapstitch.com.